Refund Policy

At Zoko World, we aim to provide a seamless and satisfying experience with our website creation platform. This Refund Policy outlines the conditions under which refunds are granted. By using our services, you agree to this policy.

1. Free Trial

Zoko World offers a 3-day free trial for all users to explore our platform without any cost or obligation. During the free trial, you can use all platform features to evaluate if our service meets your needs.

2. Paid Subscriptions

2.1 Refund Eligibility

Refunds are available only under the following circumstances:

• A technical issue or platform error prevents you from using the service, and our support team is unable to resolve it.
• You were charged incorrectly or for a service you did not use.

2.2 Non-Refundable Cases

Refunds will not be granted in the following situations:

• Dissatisfaction with the service after the free trial has ended.
• Failure to cancel your subscription before the billing date.
• Partial use of a subscription period.

3. Requesting a Refund

To request a refund, please follow these steps:

• Contact our support team at zokoworldservice@gmail.com within 7 days of the issue.
• Provide the following details:
  • Your registered email address.
  • Transaction ID or payment proof.
  • Description of the issue.

Our team will review your request and respond within 5-7 business days.

4. Refund Processing

Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used during the transaction. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

5. Cancellation Policy

Users can cancel their subscription at any time through the account dashboard. Upon cancellation, you will retain access to the platform until the end of the billing cycle. No partial refunds will be issued for the remaining period.

6. Changes to This Refund Policy

Zoko World reserves the right to update this Refund Policy at any time. Changes will be communicated via email or our platform. Continued use of the service after updates constitutes acceptance of the revised policy.

7. Contact Us

For any refund-related queries, please contact:

Zoko World

G-20, Preet Vihar, New Delhi - 110092, India

Phone: +91 7827219784

Email: zokoworldservice@gmail.com